Credit Card / Debit Card Guarantees & Policy

Terms and conditions vary depending on the selected rental product.

TotalFlex (Pay at Location):

A credit card guarantee is required to reserve a vehicle. Upon reservation, your card will be validated with a temporary authorization of $1.00. No actual charge will occur unless you fail to pick up the vehicle at the scheduled date and time. In that case, a no-show fee of one rental day or a minimum of $75 will be charged.

Pay Now Products:

The total rental amount will be charged at the time of booking.

• MaxiFlex: Cancel up to 48 hours before the scheduled pickup for a full refund.
  
  


• Flex: Cancel within 48 hours of booking for a full refund.
  
  


• Best (Pay Now): Non-refundable and non-modifiable.
  
  

If you do not pick up your vehicle at the scheduled time, your reservation will be canceled and no refund or credit will be issued.

Approved exceptions may incur a 10% administrative fee (minimum $25).

For Pay Now reservations, a booking fee equal to the total rental amount is charged at reservation. A security deposit or authorization hold will still be required at pickup. The card used for the deposit must be in the renter’s name and presented at pickup.


Credit & Debit Card Policy

We accept VISA, MasterCard, Discover, and American Express. Apple Pay, TAP, and Apple Card are not accepted.

If you plan to use a debit card, you must call +1 (407) 240-2700 for approval. Qualification screening may apply.

For renters using a debit card:

• A convenience fee of $12.99 per day applies.
  
  


• A security deposit ranging from $300 to $1,000 USD is required.
  
  

Deposit releases for both debit and major credit card transactions are processed within 7 to 21 business days. Processing times may vary by financial institution.